Shipping Policy

United States

• Standard Shipping: 7-12 business days ($5.98 USD or FREE on orders over $115)
• Expedited Shipping: 5-8 business days ($25.00 USD)
• Puerto Rico, Alaska & Hawaii: 8-14 business days ($5.98 USD or FREE on orders over $115)

Canada

• Standard Shipping: 7-12 business days ($5.98 USD or FREE on orders over $115)

Australia

• Standard Shipping: 6-12 business days ($5.98 USD or FREE on orders over $115)
• Expedited Shipping: 5-8 business days ($25.00 USD)

United Kingdom

• Standard Shipping: 6-12 business days ($5.98 USD or FREE on orders over $115)
• Expedited Shipping: 5-8 business days ($25.00 USD)

New Zealand

• Standard Shipping: 6-12 business days ($5.98 USD or FREE on orders over $115)

Rest of the World

• Standard Shipping: 6-12 business days ($5.98 USD or FREE on orders over $115)

Delivery times vary for countries not specifically mentioned above. See more details by visiting the shipping section at checkout and selecting your country.

When Will My Order Ship Out?

All orders are dispatched within 1-3 business days, followed by the shipping times displayed above.

Order Tracking

As soon as your order ships, you will receive an email with a tracking number (which can take 24-48 hours to update). You can track your order using the link provided in your shipping confirmation email.

Need Help?

If your order hasn't received a tracking update in a while, it's generally due to a courier delay, and it will still more than likely be delivered within the shipping times displayed above.

However, if your order has exceeded the delivery window or you need any assistance, feel free to contact us at support@cloud9cushions.com.

Please note: Ensure the items in your order are selected correctly because once they're shipped, they can't be stopped or canceled in transit. When you receive your order, if you decide not to keep it or part of it, our 30-day return policy applies.